If you are looking for user support rather than reporting an issue, please refer to the VideoLAN forum and/or the documentation.
Tickets consisting of support requests will be systematically closed (as "invalid"), so if in doubt, please use the forum. Tickets with too little technical information will also be closed (as "incomplete").
Furthermore, there can be no warranty regarding the timeframe to resolve any particular bug report or feature request.
Should you need timely and/or professional support, you will need to fix the problem yourself or to hire a consultant.